定部日常用語(yǔ)
1．May I have the room type, please? /What kind of room would you like to reserve?
   請(qǐng)問(wèn)需要預(yù)訂哪一類(lèi)型的房間？
2．What kind of room do you have?
   請(qǐng)問(wèn)貴酒店有什么房間類(lèi)型？
 3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
我們酒店有標(biāo)準(zhǔn)房，高級(jí)房，豪華房，行政房。除此之外還有總統(tǒng)套房。而且我們酒店還設(shè)有不吸煙樓層及連通房。
4．How about your hotel’s location?
 請(qǐng)問(wèn)貴酒店位于哪里？
 5．Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
我們酒店位于東莞市厚街鎮(zhèn)。本酒店離東莞30分鐘車(chē)程，到深圳機(jī)場(chǎng)45分鐘，到常平火車(chē)站只需15鐘車(chē)程。
6．What’s the level of your hotel?
請(qǐng)問(wèn)貴酒店是幾星級(jí)的？
7．Our hotel is a five-star hotel.
本酒店是五星級(jí)的酒店。
8．How about your hotel’s facilities?
請(qǐng)問(wèn)貴酒店有什么設(shè)施？
9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.
本酒店有四種類(lèi)型餐館，大堂吧，會(huì)議室,健身會(huì)所,游泳池,商場(chǎng)及KTV設(shè)施。
10．Which dates would you like to book? When will you check in and check out?
請(qǐng)問(wèn)您需要訂哪一天？什么時(shí)候入住及退房？
11．How long will you stay in our hotel?
請(qǐng)問(wèn)您打算逗留多長(zhǎng)時(shí)間？
12．Does your hotel have pick-up service?
請(qǐng)問(wèn)貴酒店有接車(chē)服務(wù)嗎？
13．Yes, please contact the concierge for details .
有的，詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。
14．Can I get har bour view in your hotel?
我可以看到海景嗎？
15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.
很抱歉，不可以。但您可以看到周?chē)利惖挠境鼐啊?br>16．What is your hotel’s website and email address?
請(qǐng)問(wèn)貴酒店的網(wǎng)址及郵址？
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預(yù)訂房間或有任何建議可與我們聯(lián)系。
18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day.
您的預(yù)訂是暫時(shí)的,如果那天下午6點(diǎn)前不到,我們將會(huì)取消您的預(yù)訂。
19．I am sorry, no elit room is available./ All rooms are unavailable.
很抱歉，提供不了雅致客房。/所有房間都訂滿了。
20．Does your company have contract with our hotel?
請(qǐng)問(wèn)貴公司與我們酒店有協(xié)議嗎？
21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我可以再確認(rèn)您的預(yù)訂嗎？史密夫先生，10月臺(tái)20日預(yù)訂壹間高級(jí)房。我的名字XX如有任何疑問(wèn)請(qǐng)與我們聯(lián)系。謝謝您的來(lái)電。再見(jiàn)！
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻煩請(qǐng)您稍等。
23．May I have your name, please?
請(qǐng)問(wèn)您貴姓？
24．I am sorry I beg your pardon.
不好意思，麻煩請(qǐng)重復(fù)一遍。
25．Would you please speak more slowly?
不好意思，麻煩請(qǐng)說(shuō)慢一點(diǎn)？
26．I am sorry, I didn’t catch what you mean’t.
不好意思，我不大懂您的意思。
27．I would like to talk to someone in charge.
我想找您們的負(fù)責(zé)人。
28．He has not come back yet.
他還沒(méi)回來(lái)。
29．She is in a conference now.
她正在開(kāi)會(huì)。
30．Would you like to call back later?
麻煩請(qǐng)您稍后再撥。
31．Thank you for waiting.
讓您久等了。
32．I’m not sure, sorry.
不好意思，我不能確定。
33．Are you following me, Sir?
請(qǐng)問(wèn)聽(tīng)懂我說(shuō)嗎，先生？
34．Could you explain that a bit more?

35．Could you put that more simply?
請(qǐng)您具體一點(diǎn)好嗎？
36．Could you hold the line, please? I’ll check our room availabilities for those days.
麻煩請(qǐng)您稍等，我們查詢(xún)那段時(shí)間的房態(tài)。
37．What time do you expect to arrive , Sir?
請(qǐng)問(wèn)大概什么時(shí)候到酒店，先生？
38．May I request a late check in?
我想要求晚些到店入住，可以嗎？
39．Certainly, we’ll hold the room until you arrive.
當(dāng)然可以，我們將為您保留房間直到您的到來(lái)。
40．I’d like to confirm your reservation.
我想確認(rèn)您的預(yù)訂。
41．Could you hold on for a moment please? I’ll check our reservation record.
麻煩請(qǐng)您稍等，讓我查詢(xún)我們的預(yù)訂紀(jì)錄。
42．Does it include breakfast?
包括早餐嗎？
43．The tax and breakfast are also included.
稅及早餐也包括在內(nèi)。
44．We have a special family package plan
我們現(xiàn)在開(kāi)始新推出一個(gè)優(yōu)惠套餐。
45．We’ll have to charge you RMB100 extra for an additional bed.
如需加床，我們將會(huì)收取人民幣100元。
46．What time will the guest be arriving?
客人大概什么到達(dá)酒店？
47．Your room is confirmed for that day.
那天您的房間已確定。
48．I’d like to extend it for two more nights until the 9th.
我想延住多兩天，直到9號(hào)。
49．We’ll extend your reservation for you.
我們將會(huì)延住您的預(yù)訂。
50．I’ll arrive one day early. Is that OK?
我那天早點(diǎn)到，可以嗎？
51．We have changed our schedule, please amend our booking till next week.
我們的行程有變動(dòng)，請(qǐng)更改我們的預(yù)訂到下星期。
52．I’d like to cancel a reservation.
我想取消一個(gè)預(yù)訂。
53．I’m afraid we have no record of a reservation under this name.
不好意思，恐怕我們沒(méi)有這個(gè)名字記錄的預(yù)訂。
54．Which travel agent did you go through to make this reservation.
請(qǐng)問(wèn)您是通過(guò)哪間旅行社來(lái)做這個(gè)預(yù)訂的？
55．Is this a new reservation or a confirmation call?
請(qǐng)問(wèn)這個(gè)電話是新的預(yù)訂，還是確認(rèn)預(yù)訂？
56．We’ll send a confirmation to you soon.
我們稍后傳確認(rèn)書(shū)給您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑問(wèn)請(qǐng)隨時(shí)與我們聯(lián)系。
58．Please feel free to contact us if we can be of further assistance.
如需進(jìn)一步了解，請(qǐng)隨時(shí)與我們聯(lián)系。
59．Just a minute, please I’ll check our booking situation.
麻煩請(qǐng)您稍等，我需要查詢(xún)我們的房態(tài)。
60．Sorry ,there is no record in our list.
很抱歉，我們的名單上沒(méi)有此記錄。
61．Would you hold the line please? I must pick up another call.
麻煩請(qǐng)您稍等，我需要接聽(tīng)另壹個(gè)電話。
62．Have you made a reservation?
請(qǐng)問(wèn)已經(jīng)作了預(yù)訂嗎？
63．I’m sorry to have taken up your time.
不好意思占用您的時(shí)間。
64．Perhaps you have a cheaper room?
或許您們還有更便宜的房間吧？
65．Sorry, the quoted rate is lowest.
不好意思，這個(gè)報(bào)價(jià)已經(jīng)是最低了。
66．Do you have a transfer service from airport to hotel free of charge?
請(qǐng)問(wèn)貴酒店有沒(méi)有免費(fèi)接機(jī)服務(wù)？
67．Please inform the guest to check in before 6p.m.
請(qǐng)通知客人在下午6點(diǎn)前到本酒店辦理入住手續(xù)。
68．The room is spacious and cosy , I’m sure you will enjoy yourself.
房間既寬敞又舒適，我肯定您會(huì)過(guò)得愉快。
69．Sorry, I can’t find your name on the arrival list.
不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。
70．May I recommend deluxe suite? It’s more luxurious and comfortable.
我向您推薦豪華套房，更豪華更舒適的。
71．I will get someone who can speak English well to talk to you.
我會(huì)找壹位英語(yǔ)較好的同事跟您說(shuō)。
72．How many people are there in your party?
與您同行有多少人？

73．Just a moment, please. I’ll check the availability for you.
麻煩請(qǐng)您稍等，我查詢(xún)能否可以提供給您。
74．Who is the reservation for?
請(qǐng)問(wèn)是哪壹位客人的預(yù)訂？
75．The hotel is fully booked, would you like me to place you on a waiting list.
沒(méi)有任何房間可以提供，我們可以為您安排后補(bǔ)名單。
76．I’m sorry. We have no record of a reservation for that date.
很抱歉，我們沒(méi)有那天預(yù)訂的記錄。
77．When was the reservation made?請(qǐng)問(wèn)什么時(shí)候作的預(yù)訂？
78．Do you remember the name of the clerk who accepted your reservation?
請(qǐng)問(wèn)您記得那壹位職員為您作的預(yù)訂嗎？
79．We will hold your booking until 6p.m.without a guarantee.
沒(méi)有任何擔(dān)保，我們只可以為您保留到下午6點(diǎn)鐘。
80．Would you like to guarantee your room for late arrival?
因您較晚入住，您可以為您的預(yù)訂作個(gè)擔(dān)保嗎？
81．How would you like to guarantee your reservation?
請(qǐng)問(wèn)您以什么方式為您的預(yù)訂作擔(dān)保？
82．This is the peak season.. I’m very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請(qǐng)您遲些再打電話過(guò)來(lái)好嗎？可能會(huì)有人取消預(yù)訂。
83．May I take your credit card for the guarantee?可以提供您的信用卡作擔(dān)保嗎？
84．Let me repeat your reservation to ensure it is correct.
讓我為您重復(fù)一下您 的預(yù)訂以確保無(wú)誤。
85．We will note down your request and if possible, we will reserve it for you.
我們將會(huì)記錄您的要求，如果可以，我們會(huì)為您預(yù)訂。
86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.
很抱歉，我們沒(méi)有商級(jí)連通房，只有豪華連通房。
87．If you require any help please keep me informed.
如需任何幫助，請(qǐng)隨時(shí)與我們聯(lián)系。
88．It arrival time is not stated a reserved room will be held until 6p.m.
如果抵店時(shí)間未明確告知,所訂的房間將保留至當(dāng)天下午6:00.
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.為了確保您的訂房，請(qǐng)將您的信用卡號(hào)及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。
90．With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午６點(diǎn)。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔(dān)保嗎？
91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.
史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請(qǐng)務(wù)必在入住當(dāng)天的下午６點(diǎn)前通知我們，感謝您的來(lái)電，我們期待屆時(shí)與您見(jiàn)面。
92．Does the price include breakfast?請(qǐng)問(wèn)房?jī)r(jià)含有早餐嗎？
93．We’ll amend your reservation at you request.
我們將會(huì)按您的要求作相應(yīng)的更改。
94．I’d like to change/cancel a reservation.我想更改／取消預(yù)訂。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.
所預(yù)訂的房間保留至當(dāng)天的6點(diǎn)，除用現(xiàn)金或信用卡擔(dān)保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.
已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒(méi)入住，本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。
97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.
本酒店有免費(fèi)車(chē)到東莞車(chē)站，詳細(xì)內(nèi)容，可撥打禮賓臺(tái)聯(lián)系。
98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.
感謝您預(yù)訂海悅酒店，如有任何疑問(wèn)或需作任何更改請(qǐng)與盡快與我們聯(lián)系。
99．I’ll arrive late, but please keep my reservation.
我將會(huì)較晚到本酒店，但請(qǐng)為我保留預(yù)訂。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead?
恐怕我們提供不了高級(jí)房,豪華房可以嗎？
101．We are very sorry for the inconvenience.對(duì)您造成不便，請(qǐng)見(jiàn)諒。 

請(qǐng)您解釋多一點(diǎn)好嗎