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8．提出抱怨
遇到不滿意的事情和對待需要投訴時，禮貌地說比較奏效。一般先要說Excuse me ，sorry，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問題才會得到更圓滿的解決。 比如，在商店里，收款員找錯了錢，你可以說： Excuse me, I think you‘ve given me the wrong change 或者 Sorry, I think this change is wrong. I gave you $20, not $10. ---------------------------------------- 在酒店里 房間的調溫器壞了： Excuse me, but there‘s a problem with the heating in my room. Sorry to bother you, but I think there‘s something wrong with the air-conditioning. 失竊了： I‘m afraid I have to make a complaint. Some money has gone missing from my hotel room. 房間沒有整理： I‘m afraid there‘s a slight problem with my room - the bed hasn‘t been made. 當人們發(fā)現(xiàn)自己錯了而道歉，一般都會說sorry，然后再提出把事情做好的解決辦法。 比如對應上面對調溫器的投訴：
Excuse me, but there‘s a problem with the heating. 或者
I‘m sorry – I‘ll get someone to check it for you. 或者
Sorry to hear that – I‘ll send someone up.
--------------------------------------------- Excuse me, I‘m afraid ... Excuse me, there seems to be something wrong with ... There appears to be something wrong with ... Oh, I am sorry about that, I‘ll... Well, I‘m afraid there is nothing we can do about it, actually. I‘m afraid there isn‘t much that we can do about it. I suggest you leave it with us, and we‘ll see what can be done/we can do. I‘m afraid the manager isn‘t in at the moment. Could you call back later? ------------------------------------- Excuse me, I‘m afraid... Excuse me, there seems to be something wrong with... There appears to be something wrong with ... Oh, I am sorry about that, I‘ll... Well, I‘m afraid there is nothing we can do about it, actually. I‘m afraid there isn‘t much that we can do about it I suggest you leave it with us, and well see what can be done/we can do. I‘m afraid the manager isn‘t in at the moment. Could you call back later? A: Do you think you could keep the noise down a bit? B: Sorry! Have I been keeping you awake? A: Yes, and another thing—would you mind not using my toothpaste? B: I‘m sorry. I thought you didn‘t mind. A: That radio‘s terribly loud. Could you turn it down a fraction? B: Sorry! Is it disturbing you? A: Yes, and something else—wouldn‘t it be an idea to buy your own soap? B: Sorry! I didn‘t realize you felt so strongly about it. |
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